Service changes

Austin Utilities provides easy ways to start services or make changes to existing services.

Begin and Transferring Service

Signing up for service is an easy as…

Click here to apply online*

Email us at

Stop into our office located at 1908 14th St NE

*Must apply for service 48 hours ahead of time.

All applications require a signature and photo ID.

Final Service

If you are moving out of our service area and are closing your account, please fill out the following form or contact an Austin Utilities Customer Service Representative at 433-8886. When you call, we will need the address you are vacating, the last day you wish to have service and a forwarding address for your final billing. We do require a 24 hour notice.

Click here to disconnect services.


Photo of people moving boxes out of a truck