Service Changes

Service changes

Austin Utilities provides easy ways to start services or make changes to existing services.

Begin Service

New customers must complete and sign an application for service and provide valid photo identification. Applications are available at our office located at 1908 14th ST NE.

Transfer Service

When moving to a new house within our service area, please contact an Austin Utilities Customer Service Representative at 433-8886. We are available for connects and disconnects Monday - 8:30 a.m. to 5:00 p.m., Tuesday - Wednesday - 8:00 a.m. to 5:00 p.m, Thursday - 8:00 a.m. to 6:00 p.m., and Friday - 8:00 a.m. to 3:30 p.m. We do require a 24 hour notice.

Final Service

If you are moving out of our service area and are closing your account, please fill out the following form or contact an Austin Utilities Customer Service Representative at 433-8886. When you call, we will need the address you are vacating, the last day you wish to have service and a forwarding address for your final billing. We do require a 24 hour notice.

RESIDENTIAL DISCONNECT FORM!