Home About Your Utility Contact Us Residential Business Community & Education Environment Safety
Austin Utilities Home
Search 
Residential Service Changes
Gift Certificates
Rates and Fees
Payment Options
Meter Reads
Conserve & Save Rebates
Home Energy Reports
Energy Saving Tips
Home Energy Audit
Cold Weather Rule
MN Housing & Redevelopment Authority Energy Loan
Fuel Fund Assistance
Center for Energy and Environment HVAC Calculator
Residential Service Changes
Begin Service
New customers must complete and sign an application for service and provide valid photo identification. Applications are available at our office located at 400 4th Street NE. Established customers who have satisfactory credit may update their application over the phone.
 
Transfer Service
When moving to a new house within our service area, please contact an Austin Utilities Customer Service Representative at 433-8886. We are available for connects and disconnects Monday - Friday, 8:00 a.m. to 4:00 p.m. We do require a 24 hour notice.
 
Final Service
If you are moving out of our service area and are closing your account, please fill out the following form or contact an Austin Utilities Customer Service Representative at 433-8886. When you call, we will need the address you are vacating, the last day you wish to have service and a forwarding address for your final billing. We do require a 24 hour notice.
Learn More...
Peak Alerts Contact Us